A helpdesk built into the tools you already fix things with
Raise, track and close tickets next to the device and client they belong to, with SLAs, time entries and a client portal.
Open
14
Time today
3h 20m
CSAT
Surveys on
What you get
Everything in helpdesk
Tickets tied to clients and devices
Every ticket knows who it is for, so the context is one click away.
SLA policies
Set response and resolution targets for each priority.
Time entries
Record time against tickets so billing and profitability reflect the work done.
Templates and canned replies
Standard tickets and common answers, saved once and reused.
Recurring tickets
Create tickets on a schedule for routine work.
Merge, link and watch
Merge duplicates, link related tickets and add watchers so nobody is left out.
Customer satisfaction
Send a customer satisfaction survey for a ticket.
Optional AI assistance
Draft replies with AI by connecting your own Anthropic API key. It is off until you add one.
How it works
Simple to start, easy to keep going
- 01
A ticket arrives
From your team or from your client in the portal.
- 02
Work it
Reply, log time, and open the device if you need to.
- 03
Close and survey
Resolve it and, if you like, ask how it went.
Works with
Related features
Client portal
Give your clients a place to raise tickets and see their contracts and invoices.
Learn moreContracts and billing
Build contracts, collect e-signatures, and generate invoices from what each client actually uses.
Learn moreRemote tools
A PowerShell terminal, files, processes, power controls and remote desktop, from the browser.
Learn moreReady when you are
See it with your own devices
Start a 14-day free trial with up to 25 devices, or ask for a walkthrough and we will show you around.